Frequently Asked Questions
Everything you need to know about your next tabletop adventure.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while expedited options are available at checkout.
What is your return policy for board games?
We accept returns on unopened and sealed products within 30 days of purchase. Due to the nature of collectibility, opened games or trading card packs cannot be returned.
Do you offer international shipping?
Currently, Moonshot Games ships to the United States and Canada. We are working on expanding our reach to more international tabletop communities soon.
What should I do if my game arrives with missing components?
If your game is missing pieces or has damaged components, please contact our support team immediately. We will coordinate with the publisher to ensure you receive the necessary replacements.
Can I cancel or modify my pre-order?
Yes, pre-orders can be cancelled for a full refund anytime before the official release date. Once the item has entered the shipping process, our standard return policy applies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.